Mazda 2010 Mazda5 Spezifikationen PDF herunterladen (Seite 330)

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The whol e process normally takes 40 days or less. The arbitration decision is not binding

on you or Mazda else you accept the decision. For more information about BBB AUTO

LINE, including current eligibility standards, please call 1-800- 955-5100 or visit the BBB

website at www.lemonlaw.bbb.org.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope

to satisfy every customer directly, but if there is ever a question about our decision, Mazda

believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure

Mazda delivers on our commitment to do the right thing for our customers!

qCalifornia Customers

1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Council of Better Business Bureaus [4200

Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.

BBB AUTO LINE and Mazda have been certified by the Arbitration Certification

Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after

the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a

statement of the nature of your problem or complaint. You will also be asked to provide:

the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the

approximate date and mileage at the time any problem(s) were first brought to the

attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims

within the program's jurisdiction may be presented to an arbitrator at an informal

hearing. The arbitrat or's decision should ordinarily be issued within 40 days from the

time your complaint is filed; there may be a delay of 7 days if you did not first contact

Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an

inspection/report by an impartial technical expert or further investigation and report by

BBB AUTO LINE.

9-4

Customer Information

Customer Assistance

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Mazda 2010 Mazda5 Spezifikationen Seite 330