Mazda 2010 Mazda5 Spezifikationen PDF herunterladen (Seite 333)

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Customer Assistance (Canada)

qSatisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized

Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In

our experience, any questions, problems, or complaints regarding the operation of your

Mazda or any other general service transactions are most effectively resolved by your

dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal

dealership procedures, we recommend that you take the following steps:

qSTEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has

already reviewed your concerns, contact the owner of the dealership or its General

Manager.

qSTEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for

you to meet the local Mazda Service Representative. If more expedient, contact Mazda

Canada Inc.Regional Office nearest you for such arrangements. Regional Office address

and phone numbers are shown (page 9-9).

qSTEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda

Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)

263-4680.

Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page

of section 10 of this manual for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer's name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review

the case to determine if everything possible has been done to ensure your satisfaction.

Customer Information

Customer Assistance

9-7

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Mazda 2010 Mazda5 Spezifikationen Seite 333