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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
8-7
Mazda6_8EA2-EA-14K_Edition1 Page537
Thursday, October 16 2014 11:1 AM
Form No.8EA2-EA-14K
- Pictorial Index 7
- Form No.8EA2-EA-14K 10
- Essential Safety Equipment 13
- SET button 20
- Black plate (21,1) 21
- Rear Seat 22
- SRS Air Bags 53
- Constant Monitoring 74
- Before Driving 75
- Keyless Entry System 78
- Operation buttons 79
- Operation indicator light 79
- Black plate (80,1) 80
- Interior antenna 81
- Operational range 81
- Doors and Locks 87
- Indicator light 106
- ON button 106
- Security System 114
- Theft-Deterrent System 115
- Break-In Period 117
- Saving Fuel and Protection 117
- Driving Tips 117
- Floor Mat 118
- Hazardous Driving 118
- Rocking the Vehicle 119
- Winter Driving 119
- When Driving 125
- Start/Stop Engine 128
- Black plate (136,1) 136
- Black plate (138,1) 138
- Black plate (140,1) 140
- Some models 140
- Black plate (145,1) 145
- Black plate (164,1) 164
- Transaxle 172
- Lighting Control 182
- Switches and Controls 182
- Fog Lights 187
- Turn and Lane-Change 187
- Hazard Warning Flasher 194
- HomeLink Wireless 194
- Control System 194
- Black plate (200,1) 200
- Black plate (201,1) 201
- Black plate (203,1) 203
- Fuel Economy Monitor 213
- Drive Selection 214
- Black plate (217,1) 217
- Black plate (220,1) 220
- Black plate (224,1) 224
- Black plate (225,1) 225
- Black plate (226,1) 226
- Black plate (229,1) 229
- Black plate (230,1) 230
- Distance Recognition 233
- Support System (DRSS) 233
- Black plate (238,1) 238
- Your vehicle 239
- Black plate (243,1) 243
- Black plate (247,1) 247
- Short press 1 km/h (1 mph) 247
- Long press 10 km/h (5 mph) 247
- Black plate (248,1) 248
- Black plate (249,1) 249
- Black plate (254,1) 254
- Black plate (257,1) 257
- Black plate (261,1) 261
- Black plate (264,1) 264
- Black plate (266,1) 266
- Black plate (268,1) 268
- Cruise Control 270
- Initialization 275
- Rear View Monitor 278
- Interior Features 287
- Operating Tips 288
- Climate Control System 288
- Fully Automatic Type 295
- Audio System 302
- Bluetooth® 355
- Bluetooth® Audio (Type A) 394
- Troubleshooting 410
- Interior Lights 414
- Interior Equipment 414
- Maintenance and Care 421
- Scheduled Maintenance 424
- Owner Maintenance Precautions 442
- Owner Maintenance 442
- Engine Oil 447
- Appearance Care 484
- Interior Care 487
- If Trouble Arises 491
- Black plate (525,1) 525
- Safety Defects 531
- Warranties for Your Mazda 546
- Warranty 546
- Event Data Recorder 551
- Recording of Vehicle Data 552
- Declaration of Conformity 578
- Specifications 587
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