Mazda MPV Bedienungshandbuch PDF herunterladen (Seite 312)

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Customer Information and Reporting Safety Defects

Customer Assistance

Form No. 8S06-EA-03H

Please recognize that the resolution of service problems in most cases requires the use of

your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the

above three steps in sequence therefore for most effective results.

▼

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda’s Customer

Satisfaction Program. If after exhausting the procedures in this manual your concern is still

not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your

concern may be reviewed and resolved by an independent third party through binding

arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.

Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that

goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the

award is binding on both you and Mazda Canada Inc.

▼

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner,

Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish

to use the services offered by the Canadian Motor Vehicle

Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling

and preparing for their arbitration hearings. However, before you can proceed with

CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.

Consumers wishing to obtain further information about the Program can obtain an

information booklet from your dealer, the Provincial Administrator or the Canadian Motor

Vehicle Arbitration Plan Office at the following address or telephone number.

Canadian Motor Vehicle Arbitration Office

235 Yorkland Boulevard, suite 300

North York, Ontario

M2J 4Y8

1 (800) 207-0685

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Mazda MPV Bedienungshandbuch Seite 312