Mazda B4000 Spezifikationen PDF herunterladen (Seite 165)

Please recognize that the resolution of service problems in most cases

requires the use of your Mazda dealer’s service facilities. personnel and

equipment. We urge you to follow the above three steps in sequence

therefore for most effective results.

MEDIATION/ARBITRATION PROGRAM

Occasionally a customer concern cannot be resolved through Mazda’s

Customer Satisfaction Program. If after exhausting procedures in this

manual, your concern is still not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered

by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will

advise you about how your concern may be reviewed and resolved by an

independent third party through binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our

dealers. Mazda’s participation in CAMVAP makes a valuable contribution

to our achieving that goal. There is no charge for using CAMVAP.

CAMVAP results are fast, fair and final as the award is binding on both

you and Mazda Canada Inc.

CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached

between an owner, Mazda, and/or one of it’s dealers (that all parties

cannot agree upon), the owner may wish to use the services offered by

the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist

consumers in scheduling and preparing for their arbitration hearings.

However, before you can proceed with CAMVAP you must follow your

Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories. Consumers

wishing to obtain further information about the Program can obtain an

information booklet from their dealer, the Provincial Administrator of the

Canadian Motor Vehicle Arbitration Plan Office at the following address

or telephone number.

Canadian Motor Vehicle Arbitration Office

235 Yorkland Boulevard, Suite 300

North York, Ontario

M2J 4Y8

1 (800) 207–0685

Customer Assistance

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Mazda B4000 Spezifikationen Seite 165